Amazing experience! We made an appointment with them to go in and weigh our options after looking at a few other places around Wilmington. Nick was super informative and talked us through the different levels of spas to see where our minds were at on the kind of spa and options we were looking for as to not waste our time and/or try to upsell us on something we really didn't need. After this process, he took us back and showed us what he envisioned to be a good fit for us. It was a perfect fit and we decided to go with Spa Warehouse on the spot. We paid the deposit for our new spa and Nick told us to give him 2-3 weeks and he would have it in and ready for delivery. He called me a week later and had it delivered the next day. Nick also does a training class for new spa owners that was really helpful and informative. If you are looking to purchase a spa, you should really make an appointment and go sit down with Nick before making a decision. Trust me, you won't regret it

This place has amazing customer service. Nick I was quick, responsive and helpful with our purchase at every turn. I will always use him as my number one source for hot tubs.

By appointment only!

Hung up my call twice. Despicable customer service. I have 4 hot tubs and needed replacement parts for my rentals but they did not pay any regards to me. Wow.

I cannot believe the utter disrespect I received for customer service. I called 2 times and spoke to 2 different people asking about a clip I need for my hot tub and they hung up on me both times. They belittled me due to asking for a small thing and were probably racist after hearing my voice. I seriously cannot fathom how they literally hung up on me TWICE.